TYRELL MUSE

(C)940.634.0475| tyrell.muse@gmail.com | 913 Savage Dr. Denton, TX 76207

 

Top performing professional with skills in writing, data analysis, training, research methods and client relations. Recognized for skillful interaction with high end clients and analyzing/developing processes, policies, and procedures for both internal functions and client relations. Experienced in analysis and reporting for decision making. Proficient with Microsoft Word, Excel, PowerPoint, and Outlook as well as Primavera P6, Procore, Salesforce and GoldMine CRM.

 

CORE STRENGTHS AND EXPERIENCE

 

w      Scheduling	w      Account Management	w      Team Building
w      Project Management	w      Claims Analysis	w      Training
w      Research w      Contract Negotiation	w      Technical Writing w      Supervising 4+ Employees	w      Strategic Planning w      Executive Presentations

 

PROFESSIONAL EXPERIENCE

 

Rampart Construction, Grapevine, TX 2014 - Present

Assistant Scheduler

Developed and maintained schedules for new and ongoing construction projects, utilizing Primavera P6 scheduling software. Reviewed plans, contracts and governmental requirements for the development of new schedules. Collaborated with project staff to update status of schedules and revise for change of conditions. Maintained records of previous updates and changes through electronic and manual processes.

     Key Achievements:

w        Researched and produced delay window analyses for projects with delays caused by diverse factors. Analysis included scheduling reports, narratives, comparison charts and trend analyses.

w        Developed new schedules for garden-style, wrap and high-density apartment complexes.

w        Managed schedule for new garden-style project that was completed 30 days ahead of contract base-line schedule.

w        Investigated and analyzed data relating to cause, impact, and remediation for delays in schedules, resulting in the attainment of extensions.

 

Innovative IDM, Carrollton, TX2012 - 2014

Customer Service Representative

Entered orders, procured parts and scheduled services for customers of high tech distributor/manufacturer of automation and motion control equipment. Dispatched field service technicians and provided inside technical support as needed. Performed technical research to solve complicated customer problems, specify new products, and develop training tools based on client needs.

      Key Achievements:

w        Developed and maintained customer relationships, resulting in high sales growth. Partnered with Outside Sales representative to develop order delivery program, resulting in sales growth of over $500,000 within one year for a Tier 1 customer.

w        Developed a training program for company-wide forklift operators, incorporating OSHA regulations. Identified and procured employee training materials.

w        Maintained company compliance with federal and state regulations for safety training on forklifts, and factory machine safeguarding.

w        Utilized technical knowledge to assist customers in purchase of new products, installation, programming, and equipment maintenance. Technical knowledge reduced order development time and increased customer satisfaction.

w        Participated in employee development programs including advanced product and application training.

w        Received All-Pro Team Award in recognition of exceptional service to customers and fellow employees.

 

 

Briggs Equipment, Dallas, TX2007– 2011

Customer Service Representative/Safety Trainer

Managed all aspects of repair quotation, service development, and operator training for distributor and service provider of material handling and heavy equipment. Utilized skills in CRM, operator safety training, pricing, and customer service to maintain and improve operational standards.  Worked closely with various departments including Sales, Services and Marketing to improve client relations and identify new opportunities.

Key Achievements:

w        Consistently met and exceeded performance metrics in all performance categories, while increasing business volume, retaining key accounts and maintaining customer satisfaction. Promoted to position from role as Service Dispatcher.

w        Reduced workplace accidents and injuries by developing and implementing safety training for operators of forklifts according to OSHA standards. Program also resulted in reduced product and equipment damage.

w        Updated existing safety operating procedures by tracking and implementing OSHA and Texas State regulation changes.

w        Created logs and tracked schedules for relevant training requirements of both company and clients, thereby improving customer retention through regular verification of Safety Training needs.

w        Trained over 1,000 clients and employees in safety and operation of multiple platforms of equipment.

w        Developed a train-the-trainer program for customers, increasing in-house knowledge and capability.

w        Initiated and maintained contact with training customers, which resulted in 100% increase in equipment sales and service business.

w        Developed programs and policies for the writing, processing and tracking of quotations.

 

Texonics Inc., Denton, TX 2005 – 2007 

Factory Automaton Specialist

In charge of all aspects of technical sales, marketing, promotions and account development in a two-state territory for this $7 million producer and distributor of motion-control equipment for an industrial and DOD client base. Highly skilled in lead prospecting, cold calling, contract administration, pricing structures and extensive customer service. Effectively plan and conduct detailed presentations, marketing plans and service recommendations to a discerning clientele. Solid reputation as a resource person in training and orienting clients and new hires in all product lines. Work closely with various groups, including Marketing, Engineering and Customer Service, to identify and meet complex client requirements.

Key Achievements:

w        Consistently meet and exceed performance metrics in all performance categories, while increasing business volume, retaining key accounts and maintaining customer satisfaction.

w        Promoted to this position from Business Development Manager and Business Development Associate because of excellent work performance and account acquisition.

w        Created and managed a new sales department to encompass five professionals and involving inside sales and client relations.

 

EDUCATION

 

M.A. Degree in History, American Military University, Charles Town, WVMay 2012

* Focus: European History

* GPA 3.6

* Writing samples available upon request.

B.A. Degree in International Studies, University of North Texas, Denton, TXMay 2005

* Minor in Social Sciences, focusing on History.

* Completed numerous courses in Conflict Resolution and Negotiation Skills.

 

CERTIFICATIONS

 

Forklift Safety Operator and Trainer2008-2014